Frequently Asked Questions

Description Simply complete the inquiry form on our website or reach out directly to discuss your plans.
Once details are confirmed, you’ll receive a personalized proposal outlining services, pricing, and next steps — everything can be completed digitally for your convenience.
A booking deposit secures your date and allows us to begin preparations.

No. All consultations and inquiries are complimentary.
You’re welcome to reach out with ideas, questions, or early planning details — there’s never an obligation to book.

Groceries are billed separately from the service fee but paid 48 hours in advance once your list and budget are finalized.
A detailed grocery receipt can be provided after delivery for transparency and recordkeeping.

When possible, yes. If you provide your host or property manager’s contact information, we’ll gladly coordinate early access for setup or delivery.
While early entry can’t be guaranteed, we maintain strong relationships with many local hosts and often arrange seamless hand-offs.

Your host provides the property — Hidden Squares provides the experience and guidance.
We go beyond a welcome note or stocked fridge, offering thoughtful arrivals, daily support, and locally inspired touches that make Savannah feel like home.

Please share any allergies or preferences in your inquiry.
We tailor menus and recommendations whenever possible with advance notice.

Yes — one complimentary reschedule if requested 7+ days before service.
Additional or last-minute changes may include a small rescheduling fee.

Deposits are non-refundable.

• Cancel 14+ days out: only the deposit is forfeited.

• Cancel 7–3 days out: 50% of the remaining balance is refunded.

• Cancel within 72 hours: no refund.

As early as possible — holiday weeks and spring/fall weekends fill quickly.
When our schedule allows, we also accept last-minute requests (including same-day); reach out and we’ll confirm availability.

Yes. Hidden Squares provides setup, guest assistance, breakdown, and bartending.
All bartenders hold a Savannah Bar Card (alcohol safety certification).
We comply with alcohol-service laws and reserve the right to refuse service to underage or visibly intoxicated guests.
Clients are responsible for any required venue permissions or permits.

Yes — “departure donation” is available on request for unopened or unused items.
A small transportation fee applies, and drop-off is coordinated through our local charity partners.

We cannot guarantee third-party vendor performance, ticket or product availability, or outcomes beyond our control (e.g., severe weather, property issues, or force majeure).
We are not liable for guest behavior or alcohol-related incidents.

All client details, schedules, and personal requests are handled with complete confidentiality.

Yes we do. We love our locals. Offering planning assistance, day of help, bartending, and vendor assistance.

Absolutely. We offer Between the Seasons services for home care, return-home preparation, restocking, and ongoing local coordination.
From check-ins and vendor visits to arrival-day readiness, we care for your property with the same attention we bring to guest stays.

Home care and Between-the-Seasons services are customized to your property and needs.
Pricing varies based on visit frequency, home size, and the level of care requested — from restocking and vendor coordination to full return-home preparation.
We’ll outline your exact rate in a personalized proposal before confirming service.

Yes. We maintain a trusted network of local professionals for maintenance, cleaning, and repairs — and often have quick comfort solutions ready on hand (portable A/C, heaters, air filters, and more).
Our goal is to handle issues promptly and discreetly so your home remains comfortable and cared for.

Our primary service area includes Savannah, Tybee Island, Wilmington Island, Thunderbolt, Skidaway Island, Dutch Island, and nearby coastal communities.
We’re happy to travel throughout the Lowcountry for special requests — most nearby areas are included without additional fees.