Your Questions, Answered

How do payments work?
A booking deposit secures your date. The remaining balance is due 7 days before service. Any extras (groceries, tickets, rentals) are invoiced separately and due within 48 hours. Invoices are issued securely through Square. Payment links are provided for your convenience.

What is your cancellation policy?
Deposits are non-refundable. Cancel 14+ days out → only the deposit is forfeited. Cancel 7–3 days out → 50% of the balance is refunded. Cancel within 72 hours → no refund.

Can I reschedule?
Yes—one complimentary reschedule if requested 7+ days before service. Additional or last-minute changes may include a small rescheduling fee.

Are groceries included?
Groceries are billed separately from service.

Do you offer bartending or small-event support?
Yes. We provide event setup, guest assistance, breakdown, and bartending. All bartenders hold a Savannah Bar Card (alcohol safety training). We follow alcohol-service laws and may refuse service to underage or visibly intoxicated guests. Clients handle any required venue permissions or permits.

Can you donate leftover items at departure?
Yes—“departure donation” is available on request for unopened/unused items; a small transportation fee applies.
Donation drop-off is coordinated with local partner charities.

How private is my information?
Client details, event information, and personal requests are handled with complete confidentiality.

What’s included in each collection?
Each collection has core inclusions (welcome touches, tailored guidance, and support), with the option to layer Add-Ons & Enhancements. Choose the collection that fits, then customize to your style and occasion.

What makes Hidden Squares different from a vacation rental host?
Your host provides the property — Hidden Squares provides the experience. We go beyond a welcome note or stocked fridge, layering in thoughtful arrivals, daily support, and locally inspired touches that make your Savannah stay seamless and memorable.

What don’t you cover?
We can’t guarantee third-party vendors, ticket availability, or product stock; we’re not responsible for guest behavior/alcohol incidents or circumstances beyond our control (e.g., severe weather/force majeure).

My dates aren’t firm yet—can I still inquire?
Absolutely. If dates are tentative, please note details in the comments so we can advise on availability and options.

How far in advance should I book?
As early as possible—holiday weeks and spring/fall weekends fill quickly. When our schedule allows, we also accept last-minute requests and bookings (including same-day); reach out and we’ll confirm availability.

Do you serve areas outside Savannah?
Primary service is in Savannah and the nearby islands. For further destinations, reach out—travel fees may apply.

How do Add-Ons & Enhancements work?
They’re optional layers you can add to any collection (e.g., styled picnics, pet visits, celebration staging, seasonal décor). We’ll confirm availability and pricing in your proposal.

What if we have allergies or dietary needs?
Please share details in your inquiry. We tailor recommendations and can accommodate most dietary preferences with advance notice.