TERMS & CONDITIONS

Last updated: October 8 2025

Welcome to Hidden Squares Concierge (“HSC,” “we,” “our,” “us”).
By using this website or booking services, you agree to these Terms.

1 · Business Structure

Hidden Squares Concierge is owned and operated by Jamie Walker, sole proprietor, based in Savannah GA.
HSC is registered with the Georgia Department of Revenue and maintains both a Georgia Sales Tax ID and Federal EIN.
HSC is not an LLC and operates as a sole proprietorship under Georgia law.

2 · Services

HSC provides personal concierge and guest-experience services (arrival setups, fridge-stocking, light home prep, gift baskets, vendor coordination, and similar hospitality tasks).
Availability, pricing, and inclusions may change without notice.
HSC is not a property manager or real-estate broker.

3 · Quotes, Deposits & Payment

Quotes remain estimates until confirmed in writing.
A deposit may be required to secure dates; remaining balances are due per invoice terms.
Groceries and consumables are billed at actual cost plus applicable Georgia sales tax.
Invoices are issued via Square.

4 · Cancellations & Refunds

See our Cancellation & Refunds Policy, incorporated here by reference.

5 · Access & Permissions

Client must provide lawful access (keys, codes, parking info, HOA approvals).
Same-day setups often occur on the arrival date.

6 · Third-Party Vendors

Independent vendors (chefs, florists, tours, babysitters, etc.) operate under their own licenses and insurance.
HSC is not liable for vendor performance.

7 · Families & Minors

HSC may assist with family-friendly arrangements such as welcome kits, itinerary ideas, or activity coordination.
However:

  • HSC staff do not provide childcare or supervision.

  • Parents or guardians retain full responsibility for minors’ safety and conduct.

  • Child-related vendors (e.g., babysitters, kids’ programs) are independent contractors.

  • HSC assumes no liability for injury or loss involving minors’ participation in any activity.

8 · Food & Alcohol

Food is handled using common-sense hygiene; HSC is not a commercial kitchen.
Alcohol purchases must comply with Georgia law; clients must verify age.
Upon request and when feasible, unused items may be donated locally.

9 · Property Condition & Damages

Client remains responsible for property and guest actions.
HSC is not liable for pre-existing issues or normal wear.
If damage results from HSC negligence, liability is limited to the fees paid for that service.

10 · Photography & Reviews

With permission, HSC may photograph styled setups for portfolio use without identifying details.
Permission may be withdrawn by email.

11 · Rescheduling & Force Majeure

If events beyond either party’s control occur (e.g., severe weather), HSC will work to reschedule or issue credit per the Refund Policy.

12 · Governing Law

These Terms are governed by Georgia law. Venue: Chatham County, GA.

Contact: Jamie@HiddenSquares.com | (912) 216-2604

CANCELLATION & REFUNDS POLICY

Last updated: October 8 2025

  • Deposits: Non-refundable but transferable once to a new date within 6 months (subject to availability).

  • Client cancellations:

    • 7+ days prior → refund minus non-recoverable costs (custom orders, special items).

    • 6–2 days → 50% refund minus non-recoverable costs.

    • < 48 hours → non-refundable; groceries billed at actuals.

  • Weather / Force Majeure: reschedule or offer a 6-month credit.

  • Vendor cancellations: HSC will help secure alternatives or refund recoverable vendor charges.

  • Access failures / No-shows: If we cannot enter within 60 minutes of the scheduled time due to client/host issues, it will be treated as a late cancellation.

PRIVACY POLICY

Last updated: October 8 2025

Information We Collect

  • Details you submit (name, email, phone, dates, preferences).

  • Usage data via cookies and analytics (pages viewed, device info).

Use of Information

  • To respond to inquiries, deliver services, issue invoices, and improve the site.

  • For marketing with consent where required.

Sharing

  • Service providers (hosting, email, payments, analytics).

  • Vendors you ask us to coordinate.

  • Legal or safety requirements.

Cookies & Tracking

We use cookies to operate the site and measure traffic.
See our Cookie Policy for details.

Data Retention & Security

We retain data only as long as needed and use reasonable safeguards, but no system is 100% secure.

Children and Families

Our services are planned by adults for family use. We may collect limited details about minors (names, ages, preferences) only when voluntarily provided by a parent or guardian for service purposes (e.g., child welcome kit prep).
We do not collect personal data directly from children under 13 or use it for marketing.

Your Rights

You may opt out of marketing or request access/correction/deletion where applicable.

COOKIE POLICY

We use cookies to run our site, analyze traffic, remember preferences, and measure marketing effectiveness.
You can decline non-essential cookies in our banner or browser settings.
Certain features may not work without them.
See our Privacy Policy for details.

ACCESSIBILITY STATEMENT

Hidden Squares Concierge aims for accessibility for all users. If you encounter difficulty using the site or need materials in another format, please contact Jamie@HiddenSquares.com or (912) 216-2604. We’ll work to accommodate reasonable requests and improve access over time.

DISCLAIMER

Information on this site is for general planning only and may change (hours, availability, pricing).
HSC is not a property manager or real-estate broker. Third-party vendors are independent and operate under their own licenses and insurance.